Unlock the Power of Quality: Take Your Healthcare Institution to Excellence

As a healthcare professional, you know the importance of quality systems in delivering exceptional care. But did you know that simply having a quality system in place is only the beginning? To truly excel, you need to cultivate a culture of continuous improvement, one that drives your institution towards performance excellence.

In “Romancing the Big Q,” Lisa M. Walters takes you on a journey to deepen your relationship with quality, moving beyond mere compliance to a profound commitment to excellence. Building on the foundations laid in “Introducing the Big Q: A Practical Quality Primer,” this book provides a refreshing blend of theory and real-life case studies, making complex quality concepts accessible and engaging.

Through the story of a fictional blood center, you’ll learn how to:

• Develop a clear vision and set achievable goals
• Solidify leadership and empower your team
• Understand and manage internal and external constituencies
• Deploy strategic plans and processes
• Measure and evaluate performance
• Manage risk and stay future-focused