Effective Communication in Clinical Care: A Practical Guide

By Robert M. Arnold

The Power of Patient-Centred Communication

When clinicians communicate effectively, patients reap numerous benefits, including improved information retention, increased trust, and a better quality of life. As the healthcare landscape continues to evolve, a patient-centred approach is becoming the gold standard of clinical care. This book serves as an essential how-to guide for healthcare professionals seeking to enhance their communication skills and deliver exceptional patient care.

A Comprehensive Framework for Improving Communication

Grounded in innovative, evidence-based methodology, this practical guide is the culmination of over twenty years of experience in the VitalTalk training program. The book covers a range of essential topics, including:

• Foundational communication skills for healthcare professionals
• Helping patients plan for the future and make informed decisions
• Navigating challenging conversations and conflicts with colleagues
• Addressing the roles of privilege, race, and power in the medical encounter

New Insights and Strategies for Inclusive Care

In this updated edition, the author places a strong emphasis on the importance of self-awareness and sensitivity in clinical communication. New tools and strategies are provided to help healthcare professionals navigate the complex landscape of patient care, including:

• Practical techniques for clarifying information and addressing patient concerns
• Effective methods for making recommendations and working through conflicts
• Insights into the impact of privilege, race, and power on the patient-provider relationship

A Valuable Resource for Healthcare Professionals

With its comprehensive framework and practical guidance, this book is an indispensable resource for healthcare professionals seeking to improve patient outcomes and deliver exceptional care. Whether you’re a seasoned clinician or just starting your career, this guide will help you develop the communication skills and confidence you need to succeed.

Product Details:

Publisher: Cambridge University Press

Language: English

Paperback: 254 pages

ISBN-10: 1108925855

ISBN-13: 978-1108925853