Delivering Exceptional Customer Service in Healthcare: Essentials for Frontline Staff

By Wendy Leebov

Providing outstanding customer service in the healthcare industry is an ongoing challenge. However, with the right skills and mindset, healthcare professionals can make a significant difference in patient satisfaction and loyalty. This concise yet informative guide is designed to equip frontline staff with the essential tools and techniques to deliver exceptional customer service.

A Comprehensive Guide to Customer Service Excellence

This book is packed with interactive exercises and self-help tools that enable staff to develop a deeper understanding of the 16 House Rules of Customer Service. By applying these principles, healthcare professionals can raise their awareness of their current behavior and make meaningful changes to reflect great customer service.

The Perfect Resource for Staff Development and Coaching

This booklet makes an excellent recognition gift and support for individual coaching or staff development with groups. With its concrete skills and practical approach, it can help you and your team achieve significant progress in customer service excellence.

Paperback: 62 pages

ISBN-10: 1479364053 | ISBN-13: 978-1479364053

Published by CreateSpace Independent Publishing Platform on October 29, 2012