Applied Problem-Solving in Healthcare Management: A Practical Guide

Are you a healthcare administration student or professional looking to develop and strengthen your problem-solving and decision-making leadership competencies? Look no further! “Applied Problem-Solving in Healthcare Management” is a practical textbook designed to help you achieve just that.

This comprehensive resource builds upon the University of Minnesota Master of Healthcare Administration Program’s Problem-Solving Method, which drives evidence-based, action-oriented problem-solving. The authors, with nearly 75 years of combined experience in healthcare management, leadership, and professional consulting, provide a step-by-step guide to developing a “never assume” mindset and using a structured method to tackle complex interrelated organizational problems.

What Sets This Book Apart

• Comprehensive Problem-Solving Method: Learn a proven method that guides you through the phases of defining, studying, and acting on complex problems, involving multiple root causes.
• Step-by-Step Instruction: Benefit from practical tips, tools, activities, and case studies that demonstrate the utility of the method in various health organization settings, including health systems, hospitals, clinics, population health, and long-term care.
• Experiential Learning: Apply your problem-solving and decision-making skills to real-world situations, making it an ideal resource for students taking health management, capstone, and experiential learning courses, including internship and residency projects.
• Comparison to Other Methods: Understand how the Problem-Solving Method complements quality improvement methods like Lean, Design Thinking, and Human Centered Design, allowing you to adapt to different organizational settings.

By using this book, you’ll gain the skills and confidence to systematically identify, analyze, study, and solve pressing organizational challenges in healthcare settings. Whether you’re a student, professional, or organization seeking to enhance your problem-solving abilities, “Applied Problem-Solving in Healthcare Management” is an indispensable resource.

About the Authors

PhD Potthoff, Sandra, MHA Mishek, Justine, and MHA Hart, Gregory W. bring together their extensive experience in healthcare management, leadership, and professional consulting to provide a comprehensive guide to problem-solving in healthcare management.