Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition: A Comprehensive Guide for Canadian Medical Offices

Authors: Heather D. Ramsay and Marie Rutherford

Published by Saunders Canada, the 5th edition of Plunkett’s Procedures for the Medical Administrative Assistant is a renowned resource for medical office administrative assistants in Canada. Written in a clear and engaging style, this book provides instruction on all the essential office procedures required for today’s medical office administrative assistants.

Key Features and Updates

• Covers the most current information available in the field, reflecting healthcare in Canada
• Includes chapters on diverse skills and knowledge required by a medical office administrative assistant, such as:
• Good communication and customer service
• Privacy and stress management
• Medical transcription, filing, and appointment booking
• Physical and virtual meetings, billing (ICD-10-CA), and more
• New edition covers Electronic Medical Records (EMR) and features an eye-catching new four-color design
• Accompanied by an Evolve companion site with invaluable instructor and student resources

Learning Tools and Resources

• Written in an accessible, clear, and easy-to-understand style
• Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout
• Examples and exercises delve deeper into topic areas
• Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment

Quintessentially Canadian Content and Viewpoint

This edition boasts quintessentially Canadian content, reflecting the unique healthcare system and practices in Canada.

What’s New in the 5th Edition?

• New four-color design with a new art program better illustrates current concepts and improves readability and visual appeal
• Expanded coverage of healthcare plans across Canada
• Coverage of Electronic Medical Records (EMR)
• New Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more
• Updated to reflect contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• New and revised learning tools, including learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes
• Updated to reflect current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
• New chapter order and comprehensive Table of Contents