Experience-Based Design in Healthcare: A Patient-Centric Approach

By Paul Bate, Foreword by Lynne Maher, Head of Innovation Practice, NHS Institute for Innovation and Improvement, University of Warwick, Coventry

A Revolutionary Way to Improve Healthcare Services

Experience-Based Design (EBD) is a groundbreaking approach to enhance healthcare services by focusing on the users, including patients, facilities, healthcare professionals, carers, family, and friends. It emphasizes the importance of adapting systems and policies to prioritize the patient experience.

This innovative guide explores the fundamental concepts, methods, and practices of EBD, offering a unique perspective on healthcare customer satisfaction. It provides actionable recommendations for the future and sparks crucial discussions.

Who Will Benefit from This Book?

This book is an invaluable resource for healthcare professionals, including:

• Directors of service improvement in hospitals
• Directors of nursing
• Health and social care policy makers and shapers
• Quality improvement and organisational development specialists

Patient groups and national organisations will also find the book inspirational and thought-provoking.

“Experience-based design – you cannot do without it. Read this book, and it will change the way you think about providing health services forever.” – Lynne Maher

Book Details

Publisher: CRC Press

Publication Date: January 6, 2023

Language: English

ISBN: 9781138450486, 9781000621259